B2B order overview

About this article

By clicking 'ORDERS' under 'SALES' you will be redirected to all orders listed under six different statuses:

  • Pending - These orders are pending attention and are recently received. These orders have not been processed or confirmed.
  • Confirmed - These orders have been confirmed by the administrator. However, these orders are not processing which means that no shipments have been made.
  • Processing - These orders have been confirmed and an administrator has initiated the process of creating shipments. This means that one or more products are out for shipping.
  • Completed - All products for this order have been paid and shipped
  • Archived - You can archive old orders in order to speed up data listing and searches. These orders will not be included in searches. To search archived orders, click the archive radio button in the top menu and search.
  • Cancelled - When orders are cancelled they will be listed in the cancelled listing. As in the case of archived, the cancelled orders are omitted in regular searches.

To see wholesale order information, follow the steps below:

  1. Click 'SALES' in the Wholesale section of the top menu.
  2. Click 'ORDERS' and you will re redirected to a list of the orders:

    The orders are listed by date by default but you may sort them differently. To do so, just click one of the categories in the gray header. If you wish to sort in multiple categories, just hold down shift as you click the different header names.

  3. To see details about a specific order, click anywhere on the information row and you will be redirected to this view:

A short explanation of the buttons in the upper-right corner:

  • Close - Closes this order, but does not remove or delete it
  • Export - Exports the order to a .pdf file
  • Cancel Order - Will cancel this order, and list it under 'CANCELLED ORDERS'
  • Hold - Pauses the order. Only a visual marking for admins
  • Confirm Order - Confirms that this order will be shipped

If you wish to edit any information, click 'EDIT' in the bottom- or upper-right corner.

If you click 'SEND EMAIL' a new window will open from which you will be able to send an email to the customer.

Below this window you find a list of ordered products, and Payment Information:

Next step

To read more about how to cancel a product from an order, click here, and to read more about how to add a product to an order, click here