Sales
An overviewCreating a B2C order in the backend
A retail order is usually created by the customer through frontend. However an order can as well be created by the admin in the backend. Here is how.
Read moreAdding a product to a DTC order
Sometimes you might need to add products to an order before it ships, this will guide you on the best practice for this.
Read moreDTC order information
You will need to see order information which is available per order. This will help you understand what you are seeing.
Read moreExpediting DTC orders
Preparing DTC orders for shipping requires expediting of orders. Here is what you need to know.
Read moreCapture payments
Learn how to capture a payment in Centra, manually or automatically. You decide, here is how.
Read moreReturns in DTC
At some point you need to be able to return products. You will learn how to process a return in Centra here.
Read moreCancelling products from a DTC order
Sometimes customers reach out and tell you they no longer want an item they ordered. You can cancel them from the order before they are shipped, here is how.
Read moreCreating returns in B2C
Returns are vital to any e-commerce company, you can learn how to create returns on shipments here.
Read moreCreating document templates in B2C
Invoice templates are needed so that you can display your companies information on PDF documents given to customers, you can also customize how products will be displayed here. Learn more.
Read moreCreating invoices from DTC shipments
Invoices are in most cases linked to shipments, based on what you are shipping to your customer. Here is the best way to generate these.
Read moreCreating invoices in DTC
Sometimes invoices need to be created manually, based on templates created you can create free-text invoices and this is how you can do that.
Read moreCreating a pro-forma invoice in DTC
Pro-formas, these are specific to shipments and is a printable document that customers should receive within their package. Here is how you generate a pro-forma.
Read moreUsing bulk actions in DTC
Doing things one at a time can sometimes be long and boring, but in Centra you can easily acehive many things via bulk action for multiple orders. Learn how best to use bulk actions.
Read moreOrder import through Order API
Orders that are created and received outside of Centra can be imported via our Order API for further processing. Learn how to do it here.
Read moreShareable payment link for DTC
To share a manually created order from Centra AMS with your client. Learn how to do it here.
Read moreHow to setup Subscriptions
You can now set up subscriptions in Centra and include the products that you would like to have available as part of a subscription plan. This article will show you how to go about it.
Read moreSubscription order flow
Subscription orders can only be placed in the frontend webshop by the customer and will have the same flow as other orders but the intervals need to be specified. This article will show you how the flow can look.
Read moreSubscription orders in Centra
In Centra, you can view subscription orders and subscription listings, providing a straightforward way to see all subscriptions and details like intervals and fulfilled orders.
Read moreThe Omnibus Directive and Historic Best price
Sets new requirements for transparent pricing in e-commerce and means that online stores must display pricing history from the last 30 days if a product has been, or will be - discounted or given a promotional price.
Read moreCustomer wishlist
Wishlists allows customers to save products to a list for later viewing or purchase
Read moreHow to handle orders on ‘Hold’ due to payment mismatch
This article goes into detail about mismatch orders in Centra. An order is deemed as mismatch when the order total and the authorized amount are not equal.
Read moreFraud prevention
In recent years, there has been a noticeable rise in fraudulent activities, especially in the world of online shopping.
Read more