Expediting B2C orders

About this article

In the following article you will be able to learn how to expedite orders, e.g. you will learn all the steps that you can take after an order is placed.

Before you can expedite an order

Open the order you wish to expedite by finding it in the ORDERS listing. To be able to expedite an order you first need to confirm it. If you haven't previously done this, click 'CONFIRM ORDER' in the upper-right corner of the order view and the 'CONFIRM ORDER' button will be replaced with an 'EXPEDITE ORDER'. (To read more about how to view order information, click here). The order status will now change from 'Pending' to 'Processing' but you may still send an email to the customer, edit the customer information and cancel/add products to your order. To read more about how to add products, click here and to read more about how to cancel products, click here.

If you wish to reverse the order back to unconfirmed mode click 'UNCONFIRM ORDER' in the upper-right corner.

Expedite your order

A short explanation of the buttons in the upper-right corner:

  1. Click 'EXPEDITE ORDER' in the upper-right corner and this pop-up window will open:
  2. Choose whether to include or exclude shipping cost and vouchers, by selecting or deselecting the boxes to the left of the window. At this point, you may no longer add any products to you order, and if you change the quantity of a product it will only affect the current shipment. For example, if you remove one item from the list above by editing the Qty field, that item will be reversed back to the order and will remain for future fulfillment.
  3. Click 'CREATE SHIPMENT' and you will be redirected to shipment view:
  • Close - Will close the shipment, but does not delete or remove the shipment nor the order.
  • Order - Will redirect you back to the order view.
  • Delete shipment - Will delete the shipment and redirect you the same view as in the beginning of this section. Deleting a shipment will reverse its products back to the order where they will remain for future fulfillment.
  • Good-to-go? - Clicking good-to-go will confirm that the shipment is ready to be dispatched. To read more about how to handle external distribution centers (pick / pack) click here.

The order's status will still be 'Processing' and the shipment status will be 'Not Paid' and 'Not Shipped'.

You have now successfully created a shipment.

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