Subscription orders in Centra

About this article

In Centra, you can view subscription orders and subscription listings, providing a straightforward way to see all subscriptions and details like intervals and fulfilled orders.

Background story

Subscriptions are an excellent way to generate recurring revenue and enhance customer experience by offering regular deliveries at preferred intervals. They also create more touchpoints with your consumers. To activate this functionality, contact Centra’s Support Team.

Subscription orders in Centra

Subscription-based orders appear under 'Orders' and are identified by a Subscription ID ('Sub. ID') unique to the subscription plan. An order can include multiple Subscription IDs if multiple subscription-based products were purchased.

To view only subscription orders:

1. Go to Direct-to-Consumer > Orders.

2. Click the 'Sub. ID' column header in the order list.

   

3. The orders will sort, showing subscription-based orders grouped either at the top or bottom.
4. Review the order details as usual and click 'Confirm order' when ready.
5. Process the order as described in this article.

How to Filter Customer Subscriptions

To filter subscriptions by specific plans:

1. Go to Direct-to-Consumer > Subscriptions.
2. Open the filter dropdown menu, select the subscription plan to filter by
3. The list will update automatically to display only subscriptions matching your selection.

How to Update Products in Customer's Subscription Orders

You might need to update subscriptions to replace products with new SKUs or styles due to production changes or to send different products at each interval.

To update a product in a customer’s subscription:

1. Go to Subscriptions

   • Go to Direct-to-Consumer > Subscriptions.
   • Select the specific customer subscription you want to update.

2. Open the Change Menu

   • In the Subscriptions section, click “Change” in the Tools column.

3. Select a New Product

   • A popup will appear with available product variants.
   • Select the desired product and its size.

   Size Selection Rules

   • If the new product shares the same size chart as the current product, the original size will be preselected.
   • For products with different size charts, no size will be preselected, and you must manually select one.
   • If the product only has one size, it will be preselected.
   • Important: Failing to select a size will prevent the update from saving, and an error message will appear

4. Finalize the Update

   • Click “Change” to confirm.
   • A success message will appear once the update is complete.

5. Review the Subscription History

   • Changes are logged in the Subscription History, showing the original and updated products, including size changes.

How to view Customer Subscriptions

1. Go to DIRECT TO CONSUMER and 'More' in the main menu to the left
2. Click on 'Subscriptions'. In the new window that appears you will be able to have an overview of the Subscription orders placed
3. You can open an order in the list by clicking on it and you will then be able to see all the details for this specific Subscription order
4. Some additional Subscription information will be found on the order:
   • Subscription contract - An aggregate of Subscriptions created for each purchase transaction that includes Subscriptions. Shipping method, address, market, price list and payment method are stored in the contract. A particular tokenized payment method is associated with a contract but stored elsewhere.
   • Contract ID - A unique number generated automatically from a Subscription plan. A single customer ID can have multiple Contract ID’s depending on the number of Subscriptions.
   • Parent order ID - Orders created during checkout, including subscription items. The first Subscription order is always paid in the user session at checkout.
   • Next order date - the day in which the next subscription will be sent.