Creating a B2C order in the backend
A retail order is usually created by the customer through frontend. However an order can as well be created by the admin in the backend. Here is how.
Read moreAdding a product to a B2C order
Sometimes you might need to add products to an order before it ships, this will guide you on the best practice for this.
Read moreB2C order information
You will need to see order information which is available per order. This will help you understand what you are seeing.
Read moreExpediting B2C orders
Preparing B2C orders for shipping requires expediting of orders. Here is what you need to know.
Read moreCapture payments
Learn how to capture a payment in Centra, manually or automatically. You decide, here is how.
Read moreReturns in B2C
At some point you need to be able to return products. You will learn how to process a return in Centra here.
Read moreCancelling products from a B2C order
Sometimes customers reach out and tell you they no longer want an item they ordered. You can cancel them from the order before they are shipped, here is how.
Read moreCreating returns in B2C
Returns are vital to any e-commerce company, you can learn how to create returns on shipments here.
Read moreCreating invoice templates in B2C
Invoice templates are needed so that you can display your companies information on PDF documents given to customers, you can also customize how products will be displayed here. Learn more.
Read moreCreating invoices from B2C shipments
Invoices are in most cases linked to shipments, based on what you are shipping to your customer. Here is the best way to generate these.
Read moreCreating invoices in B2C
Sometimes invoices need to be created manually, based on templates created you can create free-text invoices and this is how you can do that.
Read moreCreating a pro-forma invoice in B2C
Pro-formas, these are specific to shipments and is a printable document that customers should receive within their package. Here is how you generate a pro-forma.
Read moreUsing bulk actions in B2C
Doing things one at a time can sometimes be long and boring, but in Centra you can easily acehive many things via bulk action for multiple orders. Learn how best to use bulk actions.
Read moreOrder import through Order API
Orders that are created and received outside of Centra can be imported via our Order API for further processing. Learn how to do it here.
Read moreShareable order link for B2C
To share a manually created order from Centra AMS with your client. Learn how to do it here.
Read more