Hello Centra Team!
Happy Easter! The office at Långholmen will be closed on Good Friday (30th of March) and Easter Monday (2nd of April). Centra understands that this is a busy time for you all, which is why we will be providing support for business critical issues. You can read what business critical issues are below.
- Centra admin or API's are down!
- The B2B showroom is down!
- The website is up but the checkout is not working!
- Customers can't place orders!
If you experience one of the above issues please call our after hours support number by clicking on the blue box. You will be connected with one of our On Call Engineers who will be able to assist you with your issue.
It is recommended that you also have your front-end partners phone number handy for the unlikely event that you experience issues related to your webshop. Our Centra On Call engineers will only be able to assist you in platform related issues specified above.
If you are unsure whether your issue is front-end or Centra related but is critical, please call either of us and we will help you get to the right place.
Please note: if the issue is not one of the aforementioned business critical issues you will be asked to contact our Customer Support team during regular office hours.
Regular office hours will begin again on Tuesday the 3rd of April, regular office hours are Monday to Friday 8:30 - 17:00 (12:00 - 13:00 we are closed for lunch).