Young/Skilled Customer Updates - Sent Dec 13, 2016
Trevlig Lucia from all of us at Young/Skilled!
Estimated Reading Time: 3 Min
We suspect that, like us, you’re having a rushed fika this afternoon, trying to savor some time with your team and take a little break from feeling overwhelmed. So we’ll skip the preamble and let you enjoy your lussebullar.
We know - you are! But even the best-planned teams, sprints and projects get stressful this time of year. In case you need to be reminded, here are some links to help articles in our support center that might be especially useful over the next few weeks, just so they’re handy for you.
We decided to turn some of our more commonly needed help content into instructional videos. Here’s our first how-to video, on how to create a voucher in retail. You can watch it here, and it will be available inside the knowledge base, too:
How to report a bug
Here’s a general thing we thought would be useful. If you’re already a pro at bug reporting, then you can just skip this section. But we realized that this isn’t as self-explanatory or as intuitive as we thought. So if you’ve spotted something that doesn’t seem right, here’s the best way to inform us so that we can help in the most efficient way possible.
- How do we re-create the error (i.e., what should we do so that we see what you’re seeing?)
- What is it doing?
- How should it work?
- On what browsers or devices does it not work? Does it work on any (that you know of)?
- If the problem concerns a specific product or customer, provide this information, too.
- Take a screenshot and give us a link
- Don’t panic! (OK, try not to.)
We’re changing our support hours
From this week, we’re going to operate our phone support from 08:30-17:00, with a break for lunch from 12:00-13:00 CEST. You’ll still be able to email us 24/7, and we’ll read it when we’re in front of a computer. But outside of critical periods (such as Black Friday) we won’t be able to respond outside of business hours. Of course, there will always be someone on call to handle business-critical outages when the office isn’t staffed. As always, if you have questions or concerns, you can contact us at firstname.lastname@example.org.
We’ll be sending you another update before the holiday, but just in case you’re too busy to read that one, happy holidays from all of us at Young/Skilled!
PS: Did you know that we’re hiring?